I.
Overview
Realize the true
potential of the lifetime value of your customers through
Assuring Customer Loyalty,
a Ziglar Training SystemsTM seminar that masterfully combines
beliefs, principles, and practices of Total Quality Management with those of
Total Customer Delight. The Character of Excellence, LLC, Ziglar certified
facilitators will help you master each module of this seminar, leading you to
a whole new understanding of the meaning of “Customer Service.”
II.
Module Content:
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Assuring Customer Loyalty: What it takes to be a great
company . . . it’s not what you think
-
How to Turn Your Organization Upside-Down: Making
everyone customer driven
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Creating Superior Customer Value for Your Internal
Customers: Listening with the Third Ear to meta-messages and
paralanguage
-
Creating Superior Customer Value for Your External
Customers: Extending customer delight throughout the entire customer
transaction
-
Everything You Need to Know About Customer Care: What
lies at the heart of a customer care plan . . . strengthening the
service-profit chain
-
Getting Closer to Your Customer: Eliminate 75% of
steps in a typical transaction process with a Value-Added Flow Analysis . .
. show clear evidence of your values, vision, and mission . . . leave your
competitors gasping
III.
Features and Benefits:
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Cutting edge content
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Nearly 100 concepts that other customer service programs
don’t include
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Six self-contained modules of 2-4 hours each
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Immediate feedback on your level of mastery for each module
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Measures your ability to hear the “message behind the
message”
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Mastery tests for each module
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Four kinds of application exercises that can be applied the
moment you walk out of the classroom
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Ongoing links of classroom information to the “real world” .
. . including what works and what doesn’t
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Simply the best customer appreciation training available!
Need more information? Contact us!
Ready to sign up?
Register Now!
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