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6-Story Newsletter Template + Images
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A Production of Character of Excellence, LLC |
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A Note from our
President . . .
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Public Seminars and
Workshops
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From our Bookshelves
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Demystifying the ROI
Measurement for
Training
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Featured Event . . .
World Business Forum
2005
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From the currently sunny skies in the Heartland of the U.S., it is hard to reconcile myself with the fact that, as of this morning, terrorists have once again made their mark on our world. This time the target was London where people were likely finishing a cup of cappuccino and thinking about their “to do” list on what started as a normal Thursday ride to the office.
These types of attacks always take our team members back in time to the Oklahoma City bombing that occurred right in our “home,” and, of course, to 9/11. The impact of either of these events cannot possibly be captured in words.
Our hearts are with our friends and colleagues in London as well as people in other regions who are being impacted by terrorism and war. We again say our thanks to our men and women in uniform, whatever their current assignment, and to their families. We wish each of you strength and wisdom for the coming days.
One of the outcomes of these types of attacks seems to be that people simply find ways to carry on, refusing to be deterred by the incomprehensible acts of others. With that in mind, we have chosen to continue with this edition of
SOAR
exactly as it was originally planned. While our hearts remain with the people of London, we all must simply carry on . . .
Bonnie K. Hagemann
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Dick Wagner of the University of Wisconsin-Whitewater and Bob Weigand of St. Luke’s Healthcare Network in Bethlehem, Pennsylvania have partnered for over ten years to try to de-mystify measuring the return on investment (ROI) on a variety of training interventions. The results of their efforts in working with the Myers-Briggs Type Indicator (MBTI)® will be published in August, 2005, by Consulting Psychologists Press (CPP), Inc. as part of
CPP’s Type Practitioner Series
entitled
Measuring Results of MBTI® Type Training:
ROI in Action.
Their work is based on the long accepted model of training evaluation developed by Donald Kirkpatrick (reaction, learning, behaviors and results) and the difficulty of using the traditional complex models of determining ROI. Rather than trying to work with these complex models they took a different approach to solving the problem. Their approach asks the following: What behaviors changed after initiating type training? What organizational results could be impacted by these behavior changes? And finally, which of these results does the organization already measure?
Instead of looking for a way to directly measure the impact of the MBTI® on organizational results, they began with the assumption that organizations already collect a great many but generally have not linked these results to Human Resource Development interventions. For example, suppose we offer a training program for supervisors on how to improve communication skills with their employees. Measuring the results of this program directly would probably be very difficult to do.
But, we can determine what behaviors changed after this program using such things as supervisor self-reports, interviews and observations. Suppose we find that supervisors now give more accurate and timely feedback on performance to employees. Now the issue is, what results could this behavior change be linked to in the organization? For example, we might see changes such as increased output, decreased absenteeism, decreased turnover and a host of others. The next question is ‘which of these results does the organization already measure’? A couple of points to consider here are: First, we need to measure these results for the segment (department, division, etc) of the organization that received the intervention and second, we now need to look for results that would ‘logically’ be impacted by the training we conducted. For example, if you conduct CPR training it would not be unreasonable to expect a change in productivity for employees. This is best accomplished using feedback from the program participants themselves.
More specifics on how this concept was developed and how it works are available in their full-length article available via the
Character of Excellence
website or the August
Type Practitioner
publication from CPP.
Article contributed by Dr. Dick Wagner, Professor of Management, University of Wisconsin-Whitewater, and Bob Weigand, Director of Management Training & Development, of St. Luke’s Healthcare, Bethlehem, PA.
Myers-Briggs Type Indicator and MBTI are registered trademarks of The Myers-Briggs Type Indicator Trust in the United States and other countries.
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We always seem to be looking for the “answer” to managing performance in our organizations . . . the magic solution . . . the Holy Grail. Behavioral psychologist Dr. Aubrey C. Daniels says the answer lies in the same thing it always has: the understanding of human behavior. In this “new and updated version” of his book,
Bringing Out the Best in People, Daniels discusses motivational methods, tailored to the individual employee, that are in place at companies such as Xerox, 3M, and Kodak. Daniels’ performance management system, which uses precise, data-oriented methods but keeps people at its heart, is worth a careful look.
Thanks to Skip Centioli of HSBC, Portland, OR, for suggesting Bringing Out the Best in People.
Aubrey C. Daniels
245 pages
December 1999
I want to buy this book!
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Ten leadership icons speaking live . . .
The World Business Forum is a symposium featuring ten eminent leaders and thinkers – now including Richard Branson and Colin Powell – speaking in person on topics of the utmost significance to the business community: leadership, reinvention, strategy and execution, crisis management, competition, biotechnology, and women & leadership.
The global business briefing . . .
Building on the success of the 2004 World Business Forum, this year’s event focuses on the different ways leaders can transform themselves and their organizations to thrive in the increasingly complex global business environment. This event is a must-see for anyone who relies on the latest ideas, trends, and predictions to plan and manage an organization.
Join Industry Leaders for this milestone event . . .
The World Business Forum combines a learning experience with outstanding opportunities for networking with top executives, thinkers, doers and business decision makers from all sectors of industry. Over 87% of attendees are senior executives defined as CEOs, presidents, business owners and general managers. This will again be the year’s most important gathering of business leaders in the U.S.
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This e-letter is a
quarterly production
of
Character of
Excellence,
LLC. It is disbursed
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Although we hope you
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Character of
Excellence,
LLC | 877-263-2761 |
info@characterofexcellence.com
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