I've had so many positive comments about your
facilitation of "Negotiation Skills"
and "Internal Customer Service". Both workshops
were content-rich workshops and
it makes such a difference having them tailored
to our environment. But what really made them sing was your
flexible, relaxed and expert facilitation.
--K. C. Sales Training Coordinator, MCI Canada
Susan handled some difficult material with great
tact and professionalism. She found the perfect balance between
delivering content and encouraging interaction.
-Joel Romines, Founder and Managing Principal of Knightsbridge
Advisers, Inc.
Credentials
Susan Chesnut,
a Senior Leadership Consultant for Character of Excellence, LLC,
has over 15 years of experience in training, facilitation, and
organizational development. Her experience in counseling and
systems theory provides depth and breadth to her facilitation,
coaching, and organizational consultation work. In the course of
her career, Susan has facilitated a wide array of topics, ranging
from conflict management and assertiveness training to coaching
and leadership development for management teams. She has
considerable experience in team development and guiding leadership
teams through cultural change in both the corporate and non-profit
arenas. Susan also works extensively with management and front
line employees to develop personal skills that improve
productivity, performance and career satisfaction.
Skills include:
Systems focused consultation, facilitation, intervention, training, Individual and
team assessment and coaching; organizational assessment and
strategy mapping; guiding management focus groups in establishing
goals and improving business results; customer service
improvement; and individual and career development.
Susan has worked
with organizations such as:
-
SprintPCS
-
Lockheed Martin
-
Thrifty Car Rental
-
City of Midlothian, Texas
-
Bama Pies
-
Delta Airlines
-
Knightsbridge Advisors, USA
-
Drake Beame Morin
-
National Catholic Risk Retention Group
-
Tulsa Technology Center
Education:
Masters in
Counseling Psychology with an emphasis in family systems
Certifications
and Qualifications:
Return to Facilitators
