One-on-one coaching services
are a primary component of our organizational services and provide the most
highly customized and intensive focus of all of our delivery modes. Coaching
relationships may be created for a number of different reasons and vary
greatly in length and focus:
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Executive development
is a customized, one-on-one developmental experience for the mid- to
senior-level executive who wishes to enhance his or her
sales, image, leadership, management, and career capabilities. (See
article—Mentoring
in an Individualistic Era.) We
provide a complete assessment-based package, designed to peel back the
layers that drive executive decisions. Most executive development
includes a 360-degree assessment instrument such as the
Leadership
Effectiveness Survey.
More on executive coaching...
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Management development
is a critical component of guiding the organization and managers often
benefit from a coaching relationship that targets their specific challenges
and goals for growth. As with executive coaching, coaching relationships
for managers commonly include assessment (including 360-degree assessment),
feedback, and one-on-one guidance. Coaching for managers may also occur for
specific issues such as dysfunctional teams or similar situations where leaders
benefit from third-party assistance.
More on management coaching...
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Career development is available at all
levels of the organization to meet a variety of needs. We design and
facilitate Internal Career Centers in medium to large organizations as well
as work one-on-one with professionals desiring career enrichment,
advancement or transition.
More on Career services...
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Sales coaching by highly experienced and successful
sales professionals is the perfect way to leverage your skills beyond those
of the competition.
More on sales coaching...
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Consultant coaching is a special type of
coaching service for professionals working as consultants within a single
company or employer. This coaching arrangement allows clients to work
shoulder to shoulder with our experienced senior consultants in areas such
as promoting and delivering internal consulting, assessments, strategies in
organizational development, strategies for change, and many others.
More on consultant
coaching...
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Targeted skills development
meets the need for targeted
development of leadership, communications, conflict management, or similar
skills. The intensity and focus of the coaching relationship is highly
beneficial. Please
contact us if you
believe you have a specific situation that may benefit from a one-on-one
coaching focus.
Business Presentations, Presentations
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The ability to communicate
and influence through skilled business presentations is vital to your
professional success. To develop these skills, we use a concise and
powerful program that targets the twelve vital verbal, nonverbal, and
technical skills needed to powerfully convey your message.
More on business
presentations training...
Communications
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Communication challenges are
at the core of an amazingly large number of challenges for individuals, teams,
divisions, and whole organizations, and communication breakdowns are a common
factor in failure. Our communications training is customized to the
need--whether proactive or resulting from existing problems. Many efforts use an assessment
like the MBTI®
to first create a common understanding of the
differences in people. Other instances call for cultural surveys; one
example of a cultural survey is the
Organizational Effectiveness Survey™.
Almost every individual, team, and organization can benefit from
communications development through assessment, training, experiential
exercises, coaching, or the other myriad of options we have for addressing this
critical organizational issue.
Conflict
Management
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When managed well, conflict
can be a healthy and productive part of organizational life. When managed
poorly, it shuts down the good work of individuals, teams, and organizations.
When conflict has frozen the work of individuals or the team, conflict
mediation, other intervention methods, or
one-on-one coaching
may be of help. Contact us
today to get more information on a customized conflict management program
for your team!
Customer
Service
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In today’s marketplace one of
the business factors that is most likely to differentiate your services from
your competitor’s is how you treat your customers. And treating customers
well can sometimes seem to be more of an art form than a skill. But, in
reality, good customer service can be taught and the “best practices” of other
companies can spark ideas for your own. Customer service training may be
custom developed for the client or, when appropriate, take advantage of the
Ziglar training program,
Assuring Customer Loyalty.
Ethics
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Those behaviors which are clearly against policy
or the law are the easy calls. You are either right . . . or you are wrong.
But opportunities to make judgments about “gray behaviors”—those
decisions or behaviors that fall in between the strict lines of policy or
law—occur with sometimes distressing frequency. This is the purview of
ethics. And the issue of ethics in municipal government is complex one,
impacted not only by the personal integrity of employees and the
organization’s values, but also clearly open to the judgment, and censure, of
the general public. Teaching ethics is not easy, but it is critical . . . and
doable. More on ethics in municipal government
. . . Please
contact us
about ethics courses for other industries.
Goal
Setting
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Successful goal setting,
whether on the individual, team, or corporate level, requires a certain amount
of strategy. That’s why at the corporate level, goal setting activities are
often a primary part of strategic planning. Our goal setting training
programs offer individuals, teams, and organizations an edge in setting and
reaching those desired goals. In addition, we help individuals align
their goals with their teams or organizations. Click
here to learn more about the
Best Year Yet®
Program. Please
contact us for more information.
Personal
Development
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We believe in finding a
healthy balance between personal and professional lives. That’s why, as
organizational consultants, we also offer training that addresses your
personal development needs. Due to the transferability of knowledge learned
through our professional development opportunities, personal development often
simultaneously occurs. However stand-alone efforts toward personal
development also include Strategies for Success and MBTI®-based training such
as our much loved “couples workshops.”
More on
Strategies
for Success . . .
More on MBTI®-based training
. . .
Leadership
Development
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Our leadership development
services are based upon the basic philosophy that true leadership may occur at
all levels and from all positions in the organization. Leadership is also
often closely, if not irrevocably, tied to issues of change. Assessment is
typically a key part of leader development as well as an in-depth look at some
of the key assumptions about leadership skills in today’s world.
Customized leader
development may be provided in the team environment, for those in formal
leadership positions, and for the individual employee. Some leader
development may be accomplished through the traditional classroom environment
while other development may be through one-on-one coaching or other modes of
delivery. Through our affiliation with John C.
Maxwell's company, Maximum Impact, we are also able to present clients with an
engaging, dynamic, and thought-provoking additional option for leadership
development. Developing The Leader
Within You (DTLWY) and
The 360o Leader. DTLWY is a high energy leadership laboratory where
participants have the opportunity to closely look at the behaviors associated
with effective leadership. The
360° Leader is a comprehensive workshop designed to teach participants how
to lead from any position in an organization.
Please
contact us
to discuss which leader development option is best for you.
Management
Development, Supervisory Skills
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Supervisory and management
development typically addresses both the typical skills sets used by managers
and supervisors (i.e.: performance monitoring and feedback, etc.) and those
skills sets that may be unique to the individual organization. We typically
view management (as opposed to leadership of change) as the more concrete
maintenance kinds of activities. Interpersonal skills development is often
woven tightly into management development and individual assessment is also a
common tool. Skills practices and role plays are common to the classroom
environment and, in certain cases, one-on-one coaching is recommended. All
management development is custom designed to the individual client and takes
into account organizational policies and protocols. Please
contact us
to discuss your specific needs.
MBTI®
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The Myers-Briggs Type
Indicator® (MBTI®) is the world’s most valid and reliable personality
instrument. Because of its success (when used appropriately), it is used by
70% of Fortune 500 companies (See article—Connecting
the ROI and the MBTI®). The depth
and breadth of the information it provides allows it to be used for a very
wide variety of organizational and personal development objectives. Indeed,
many organizations use it as the foundation piece for all of their leader and
management development (See article
Creating an MBTI® Organization).
Our consultants are heavily experienced with the use of all versions of the
MBTI® for both specific intervention strategies and for more general
development purposes. A few of the instances in which we may use the MBTI®
include:
In addition, MBTI® research
has led to very specific practical applications in areas such as the health
industry. While we don’t often deliver MBTI®-based training for personal
development, we always welcome the fun of the couples’ workshops that are an
occasional request of organizations whose employees have become well versed in
the MBTI® and wish to extend that knowledge to their personal lives. In
addition, we are always happy to recommend resources for the individual who
wishes to educate him- or herself beyond what their organization offers.
Qualification workshops to administer and interpret the MBTI® and other
assessment instruments are available. Please
contact us for more information.
Sales
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Our sales training programs
are based upon the goal of building life-long customers and a steady revenue
stream. Only consultants who are experienced and very successful sales
professionals themselves instruct our sales training workshops.
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Selling!, an extremely successful Ziglar-based
program, will teach your sales team how to outperform the competition, win
more of the “close ones,” close more sales, make more money, and add to the
company’s profit margin. Whether you are in sales or sales management, this
program will help you gain that competitive edge.
More on
Selling! . . .
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We will help you coordinate your sales team’s
attendance at other Ziglar-based sales programs—Today’s Selling
Strategies and Advanced Selling Strategies.
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Custom sales training programs customize
a sales program to your organization and industry.
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Custom consulting on sales recruitment and
development assists with building, managing, and growing a dynamic sales
team.
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One-on-one
sales coaching is available.
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A variety of sales-related products are
also available in our
online store.
Teams
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Our work with teams is very
extensive and recognizes how critical these relationships can be to
organizational success. All team services are custom designed to the client
and the organizational goals and culture. Our efforts with teams include
training, one-on-one coaching, and other activities that relate to:
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The use of assessment as a lens for viewing the
team and its effectiveness
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Building and maintaining communications,
decreasing conflict, and taking advantage of team member differences
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Guided interventions for dysfunctional teams
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Strategies for building teams
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Strategies for effectively closing teams
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Team building activity days (experiential
learning)
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Team leadership training and development
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Team leader coaching
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Facilitated analysis of the stage and
effectiveness of team development
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3rd party team leadership (indirect leadership
by senior management)
Please
contact us for more information.
Change
Management
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The often-repeated statement that “the
only constant in life is change” has become an overused statement for a reason
. . . it has absolute truth as its foundation!
Because our primary business is the development and care of the people
in organizations, our change management efforts are also related to issues of
leading the people side of change. We regularly deal with change at both the
team and organizational levels—working to decrease the negative impacts of
change on the individual and therefore better manage the natural resistance
that occurs when humans are faced with change. In the area of change
management, we combine traditionally successful strategies with more
innovative approaches that have resulted, in part, from our consultants’
continuing research and applications work in the field of organizational
change. (See articles—The
Grief Cycle and Organizational Change and
Drawing Out Emotions in Organizations.)
Facilitation
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Using skilled facilitators from outside
the organization is sometimes a key factor in managing meetings that become
heated as well as guiding and managing complex issues discussions. An outside
facilitator often removes the perception, whether real or an illusion, that
the discussion has been “rigged” or was unfair. Our consultants are
experienced in the strategies and skills necessary for moving things forward
in productive and effective ways. Please
contact us for more information.
Employee Satisfaction Survey
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Organizational/employee surveys, and related strategies such as focus groups,
are critical tools in capturing employee or even customer perceptions about
the organization, its management, culture, goals, strengths, and challenges.
We assist organizations with selecting and implementing an appropriate process
for gathering and analyzing data, and then translating the outcomes into
action. Our senior consultants provide ongoing support and guidance for
resulting organizational training and other development strategies.
Providing managers with ongoing cultural and organizational information allows
them to quickly target areas that need attention. Providing the same
information to employees encourages them to become self-driven and
self-managing. Typical end results are increased employee satisfaction,
increased customer satisfaction, and strengthened alignment of efforts to
organizational goals . . . all of which have been linked to increased profits.
More information on
Employee Surveys...
Individual
Performance
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The evaluation of individual performance is an activity that may be linked to
numerous other efforts including formal performance appraisal processes,
business or division realignments, changes in services which may affect
personnel, and other business activities. In assisting clients with individual
performance evaluations, our consultants first work with the client to
identify both the written and unwritten "codes" or organizational norms for
dealing with both the process of evaluating human performance and the options
for dealing with the myriad of possible outcomes. In general, our philosophy
is similar to that of General Electric in that we seek to help clients find
ways to identify and retain their top performers and then look at options for
dealing with those who are not. This may include job redesign so that the
individual can find success where he or she is currently assigned, movement or
reassignment within the organization, or a decision to "free up" the person's
future so that he or she may seek opportunities with other employers. Our
individual evaluation efforts are custom designed for the issues or needs
presented by the client. Please
contact us for more information.
Our career services are designed to meet the needs of both individuals and
organizations.
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Internal Corporate Career Centers: Our full-service
internal career centers are based upon proven ways to implement internal
career center development and coach professionals to take control of their
own development within an organization. Our programs use the expertise of
professional career coaches and counselors in an informal setting. All
Center services are customized to the client organization and its
employees.
More on internal career centers . . .
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Career Workshops: Popular with
both universities and organizations, career workshops use the classroom
setting to help participants learn to develop and manage basic career tools
such as resumes and portfolios. Participants also work toward identifying
appropriate career goals through the use of assessments and other pertinent
information. These goals become an important input to an overall strategic
career management plan. For internal career development, workshops also
teach participants how to conduct feedback sessions with bosses or peers and
how to integrate results into their career development plans.
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Career Coaching: One-on-one career
coaching services take the overall tools used in career workshops and
with internal career centers and customize them to the individual. Career
coaching may also be appropriate when dealing with specific situations such
as manager burnout, employees who appear to have “topped out” their
opportunities within a company, and in situations of job loss by
senior-level employees.
More on career
coaching . . .
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Virtual Career Center: An
extremely powerful online career management tool, the virtual career center
may be included in the design of an internal corporate career center or used
by the individual.
More on
the virtual career center technology...
More on the virtual career center . .
.
Assessments are an integral
part of many of our individual, team, and organizational services and most are
available through our online
assessment center.
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Individual and Team Assessment: Used
appropriately by qualified and experienced professionals, assessments help
to “correct” self-perception or reveal key drivers behind decision making
and other behaviors. Assessment allows critical information to be uncovered
in a non-threatening way and helps to encourage educated, self-driven
planning for the growth of individuals and teams.
More on available assessments
. . .
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360-degree Assessment: The 360-degree
assessment is a special category of individual assessment and is
particularly powerful when used in coaching relationships. 360-degree
assessment allows for anonymous and controlled feedback on specific topics
from individuals who work “360-degrees” around the individual being
assessed. This typically includes direct reports, bosses, peers, and
sometimes customers. While we use several 360 instruments, the Leadership
Effectiveness Survey is our most common choice.
More on the Leadership Effectiveness Survey . . .
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360-degree Leader Self Assessment:
Based on the new John C. Maxwell book, The 360-Degree Leader, this 360o
Leader Self Assessment is an assessment feedback process that provides
experienced professionals with an opportunity to evaluate yourself on your
leadership skills with the people around you – your supervisor(s), peers,
direct reports, indirect reports and others.
Learn More...
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360-degree Leader Comprehensive Assessment:
Based on the new John C. Maxwell book, The 360-Degree Leader,
this 360o
Leader Assessment is a multi-rater feedback process that provides experienced
professionals with an opportunity to learn how they are perceived in their
job performance from the people around them – their supervisor(s), peers,
direct reports, indirect reports and others.
Learn More...
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Organizational Assessment: To “assess
the organization” may refer to several different types of tools which
include traditional needs assessments for training and development
activities, cultural analysis, and/or
employee surveys. Our consultants
are experienced professionals in selecting the proper tool for uncovering
the desired needs. Please contact us
for more information.
If you are interested in
becoming qualified for one or more of the assessment instruments our
consultants use, please see Trainer
Products.
Zig
Ziglar has a long history of profoundly affecting the work and personal lives
of people worldwide. And the impact of his work continues, not only through
his personal efforts, but also through the commitment of the professionals at
Ziglar Training Systems. We are pleased to be associated with Ziglar Training
Systems™
and are certified to deliver Ziglar
training, promote and sell tickets to
Ziglar-taught seminars,
include Zig Ziglar as a featured
keynote speaker. Please
contact us
about making Ziglar a part of your life.
Maximum Impact®
is one of several companies created and owned by Dr. John C.
Maxwell, best selling author of over 30 books and
internationally known speaker in the field of leadership.
Reaching more than 350,000 people a year through speaking
engagements alone, and over a million through resources, Dr.
Maxwell is committed to developing leaders of excellence and
integrity by providing the finest resources and training for
personal and professional growth. We share his passion for
values-based leadership and are pleased to be a part of his
carrying out his vision. We invite you to shop for
Maximum Impact®
products in our
online store
or review Dr. Maxwell's credentials for consideration as a
keynote speaker. In addition, we have senior
consultants who tailor and deliver the groundbreaking
leadership workshop based on two of his bestselling books,
Developing the Leader Within You and
The 21 Irrefutable Laws of Leadership, with more
workshop titles in development. Limited
public seminars are
also available. Please contact us for
more information.
Through
discussions with you, our keynote speakers create customized, dynamic speeches
to inspire, motivate and inform audiences of all sizes. They are experts in
their fields. They are experienced at “capturing” the imaginations of the
people in the room. They are the anecdote to “boredom in the ballroom.”
More on keynote speakers . . .
Curriculum
Design
Trainer-Related Services
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Our business is built upon
the custom design and delivery of training and other development products that
meet the specific needs of our clients. But sometimes the client’s need is
for a custom product to be delivered by an internal staff of trainers,
counselors, or other personnel. In that instance, we work “behind the scenes”
to complete the appropriate needs analysis, research, and targeted development
which leads to a sound and comprehensive product that adheres to only the
highest of quality standards. While the components of each product are
customized to the client’s needs, they typically include an overview of
associated timelines and delivery options, preparation tips, a detailed
leader’s/counselor’s guide, visual aids, and other supporting materials. Most
design efforts culminate in a related
train-the-trainer/counselor workshop for the
internal staff.
Trainer
Products
Trainer-Related Services
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Our products and services for
trainers and consultants include:
-
Train-the-trainer/counselor workshops
that are based upon curriculum we have designed at the request of a client
(see Curriculum Design)
are a typical ending point for the curriculum development process. However,
we also design and deliver applications workshops for the variety of
assessment instruments our consultants use with our own clients. Our
typical audience for this type of workshop is the internal consulting or
counseling staff of organizations who deliver like services to our own—often
within the university, community college, or organizational setting. In
addition, we will design and deliver basic facilitation and training skills
workshops for the new or inexperienced trainer.
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Qualification workshops for selected
assessment instruments are available. If you have an interest in
becoming qualified to administer and interpret the assessments you see
listed on our
Online Assessments page,
please contact us for
detailed information on professional and/or educational requirements and the
availability of training.
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A limited number of pre-developed Trainer
Products are available in our online
store.
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Coaching services for development of the
individual trainer are available. Please
contact us for more information.
Although the
large majority of our organizational services are customized
and delivered onsite for a single client, we occasionally make
our training services available to the public. We also
partner with Ziglar Training Systems™ and Maximum Impact®
to provide our clients access to additional workshops that are
truly the "best of the best." For a current schedule of
opportunities for the public, please go to our
public seminar schedule.
Our
distance learning services are primarily offered for instances where
information technology meets the people in the organization. Our
facilitators are unique in that they are technology experts in their areas of
emphasis but have superior abilities to link to and teach people. Our
primary areas of emphasis include the research, design, and
implementation of distance learning strategies. Services also
include:
- Redesign of existing
training programs for delivery via technologies such as Interactive
Television and Live, Web-based instruction without degradation in quality or
interactivity,
- Design of new training
for delivery via technologies,
- Training of existing
instructors on the nuances of presentation and facilitation via e-learning
technologies, and
- Assistance with
corporate learning cultural issues which have created resistance to an e-learning transition.
Please
contact us for more
information.
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